SMS Terms & Conditions

Program and current status

Cali Fresh internal new-order alerts are intended for authorized staff only and would be delivered through Twilio if separately approved and activated. These are operational alerts, not marketing or customer text messages. SMS sending is disabled. Enrollment does not turn it on, and no delivery or response-time guarantee is made.

Explicit opt-in and phone authorization

An authorized staff member signs in, provides a number they control and explicitly checks an initially unchecked consent box. Consent is optional and is not a condition of buying groceries. Consent text, version and timestamp are recorded. An authorized owner must separately approve access to confidential order information and verify control of the number by calling it and reading a one-time code, which the recipient enters while signed in. A person cannot approve their own verification.

Enrollment does not change the currently configured admin alert recipient or add anyone to live delivery. Future activation requires owner approval and verification of the sending service.

Frequency and charges

Message frequency varies with new orders. If activated, messages may contain order number, customer contact and delivery details, total, payment status and order status. Message and data rates may apply according to the recipient’s carrier plan. Carrier availability and service interruptions may affect delivery.

STOP and HELP — not active yet

STOP and HELP replies are not currently configured or tested. Do not text STOP or HELP expecting an automated response during this disabled phase. To withdraw now, sign in to Staff SMS Enrollment and select Withdraw consent. For help, contact your store owner directly.

Before activating the program, Cali Fresh must configure and test STOP opt-out suppression and confirmation, and HELP assistance with a verified contact channel on the actual sending number. Once those controls work, these terms must be updated with the tested reply instructions. No working reply capability is claimed here.

Privacy and staff responsibilities

Cali Fresh does not sell or share SMS opt-in data or consent for third-party or affiliate marketing. Service providers may process the data needed to operate this internal program. Staff must not forward confidential order messages or use customer information for unrelated purposes. Notify the owner if you no longer control your number or no longer have staff authorization.

Contact — owner review required

SMS support phone: (661) 590-6444.

Owner review is required before publication and SMS activation. Providing this contact phone does not enable SMS or establish working STOP/HELP replies.